Privacy Policy

At Digital Book of India, we understand that your personal information is important. This Privacy Policy explains, in simple language, what information we collect, why we collect it, how we use it and when it may be shared.

This Privacy Policy applies to the website and services operated by DIGITAL BOOK OF INDIA PRIVATE LIMITED ("DBI", "we", "us" or "our").

1. Who We Are

DIGITAL BOOK OF INDIA PRIVATE LIMITED operates the Digital Book of India platform, which enables users to discover businesses and enables businesses to create and manage their digital listings.

Our registered office is:

Floor No. 7, Site-IV, Behind Venice Mall, Surajpur, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 203130, India.

For privacy-related questions or requests, please contact us at contact@digitalbookofindia.com.

2. What Information Do We Collect?

The information we collect depends on how you use DBI.

If you are a visitor or user

If you create an account, contact us, submit a review or use another feature that requires information from you, we may collect:

• your name;
• mobile number;
• email address;
• account information;
• information contained in your messages or enquiries; and
• information contained in reviews, ratings or other content you submit.

We may also automatically collect basic technical information such as:

• IP address;
• browser information;
• device information;
• usage information; and
• location information where the relevant feature is used.

If you register a business

We may collect information such as:

• business name;
• business category;
• business address;
• mobile number;
• email address;
• business timings;
• business location;
• logo;
• photographs;
• GST details;
• identity details of the business owner or authorized person; and
• information and documents required for business verification.

3. Identity and Verification Information

Business registration on DBI requires identity/business verification.

For this purpose, we may collect and process:

• GST information;
• Aadhaar/Digi Locker verification information;
• identity documents;
• identity information of the business owner or authorized representative; and
• photograph, video or biometric verification information generated during face verification.

This information is used for identity verification, business verification, fraud prevention and platform security.

We do not sell this information.

Because identity and verification information is particularly important, access to such information is limited to the systems, personnel and service providers involved in the relevant verification and security processes.

4. Location Information

If you use features that require location, such as nearby-business or map features, we may collect your precise location information.

We use location information to:

• show businesses near you;
• improve local search results;
• provide map-related features; and
• improve the usefulness of the platform.

You may be able to control location access through your browser or device settings.

5. Payment Information

If you purchase a paid service or make a payment through DBI, payment information may be processed by our payment service provider.

We do not intend to store complete card or bank credentials ourselves where those details are handled directly by the payment service provider.

6. Cookies and Similar Technologies

We use cookies, local storage and similar technologies to operate and improve the website.

These technologies may help us:

• keep you signed in;
• remember certain preferences;
• maintain website functionality;
• understand how the website is being used; and
• improve our services.

We also use Google Analytics and Google Tag Manager.

Please see our Cookies Policy for more information.

7. Why Do We Use Your Information?

We may use your information to:

• create and manage your account;
• create and manage business listings;
• verify businesses and their authorised representatives;
• process payments;
• provide map and location-based services;
• display business information to users;
• process reviews and ratings;
• communicate with you regarding your account;
• send OTPs and account-verification communications;
• detect fraud, fake listings and misuse;
• maintain the security of the platform;
• comply with applicable legal requirements; and
• improve our website and services.

8. SMS and Email Communications

We may use your mobile number and email address to send communications necessary to operate your account, including:

• OTPs;
• account verification messages;
• verification updates;
• security-related communications; and
• other service-related messages.

If we introduce promotional or marketing communications, we will provide appropriate choices and opt-out mechanisms where required by applicable law.

9. Who Do We Share Your Information With?

We do not sell or rent your personal information.

We may share information where reasonably necessary with selected service providers that help us operate DBI, such as providers involved in:

• website and database hosting;
• payment processing;
• analytics;
• maps and location services;
• identity/business verification;
• communication services;
• security and fraud prevention; and
• other technical services required to operate the platform.

These providers receive information only to the extent reasonably necessary for the services they provide to DBI.

We may also disclose information where required by law, a lawful government request, court order, regulatory requirement or for the protection of DBI, its users or others.

10. Publicly Available Business Information

Some information submitted as part of a business listing is intended to be publicly visible on DBI.

This may include information such as:

• business name;
• business category;
• business address;
• business contact information;
• business timings;
• business photographs;
• business location; and
• reviews or ratings submitted by users.

Businesses should therefore avoid submitting information that they do not want displayed publicly.

11. How Long Do We Keep Your Information?

We retain account, business listing, verification and payment-related information for as long as reasonably necessary to provide our services and for other legitimate or legally required purposes.

Verification documents and identity-verification information may be retained for as long as reasonably necessary for identity verification, security, fraud prevention, dispute handling and legal requirements.

When information is no longer required for these purposes, we may delete it or securely dispose of it in accordance with applicable requirements.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information where applicable;
• withdraw consent where processing is based on consent;
• raise a grievance regarding the processing of your personal information; and
• exercise other rights available under applicable data-protection law.

To make a privacy-related request, please contact us at contact@digitalbookofindia.com.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

DBI is intended for persons aged 18 years and above.

We do not knowingly permit persons below 18 years of age to create accounts, register businesses or submit reviews through the platform.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet-based service can guarantee complete security. Users should also take reasonable steps to protect their account credentials and devices.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or applicable laws change.

The updated version will be published on this page together with a revised "Last Updated" date.

16. Contact Us

For privacy-related questions, requests or complaints:

DIGITAL BOOK OF INDIA PRIVATE LIMITED
Floor No. 7, Site-IV, Behind Venice Mall, Surajpur, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 203130, India.

Privacy Contact: contact@digitalbookofindia.com