Review booster

In a competitive market, having a high number of positive, authentic reviews is the fastest way to build trust and move up the search rankings. The Review Booster is a smart, automated tool designed to help businesses collect more high-quality feedback without the manual effort of asking every customer.

It doesn’t just increase the quantity of reviews; it improves the quality and visibility of your reputation.

Review Booster: Turn Happy Customers into Brand Ambassadors

The Review Booster works silently in the background of your Professional Growth Suite, identifying the best moments to ask for feedback and making it incredibly easy for customers to provide it.

Core Functionality & Features

• 1. Smart "Post-Purchase" Prompts:

Through DBI Pay or your digital billing system, the Booster knows when a transaction is complete. It sends a non-intrusive, personalized notification or WhatsApp message to the customer exactly when their satisfaction is at its peak.

• 2. One-Tap Reviewing (NFC & QR Integration):

We provide "Smart Standees" for your physical counter. A customer simply taps their phone (NFC) or scans a QR code to be taken directly to the Realistic Review page. No searching for the shop name, no login hurdles—just a 5-second process.

• 3. Incentivized Feedback Loop:

The Booster allows you to offer small rewards (e.g., "5% off your next visit" or "Free dip with your next momo order") in exchange for a Realistic Review. This drastically increases the conversion rate of shoppers into reviewers.

• 4. Sentiment Filtering (The "Internal Feedback" Shield):

The system acts as a filter. If a customer is unhappy, the Booster directs their feedback to a private "Internal Management" chat first. This allows you to solve the problem privately before it becomes a public negative review.

• 5. AI-Assisted Drafting:

Many customers want to leave a review but don't know what to write. Our AI offers them "Quick Tags" (e.g., Great Vibe, Fast Service, Authentic Taste) to help them generate a high-quality review in two clicks.

The Impact of the Review Booster

Why It’s Essential for Your Business

1. The Social Proof Effect:In markets like Lajpat Nagar, people flock to the shop with 500 reviews over the one with 50. The Booster helps you reach that "500" mark 10x faster.
2. SEO Dominance:Search engines prioritize "Freshness." The Review Booster ensures a steady stream of new reviews, telling the algorithm that your business is active and popular.
3. Improves Operations:By collecting more feedback, you get a clear picture of what your customers love and what needs to change, allowing you to optimize your shop based on real data.

The Concept:You focus on the service; we’ll focus on the applause. The Review Booster ensures that every happy customer leaves a digital footprint that helps the next customer find you.

1. AI response assistance

In the high-speed environment of a local market, a missed message is a missed sale. AI Response Assistance is your 24/7 digital manager that ensures no customer is ever left on "Read." It combines the speed of automation with the intelligence of a human assistant to handle enquiries, bookings, and customer support instantly.

AI Response Assistance: Your 24/7 Digital Salesman

Integrated directly into your Professional Growth Suite, this tool uses advanced Natural Language Processing (NLP) to understand customer intent. Whether a customer is asking about a saree price in Rajouri Garden or checking table availability at a café, the AI responds in seconds with pinpoint accuracy.

How the Assistance Works for You

• 1. Instant "One-Step" Enquiry Handling:

When a user sends a category enquiry through the map (e.g., "Do you have size 8 blue sneakers in stock?"), the AI scans your synced inventory and responds immediately. You don’t even have to pick up your phone.

• 2. Multilingual Conversationalist:

The AI understands and responds in the language the customer is comfortable with—be it English, Hindi, or Hinglish. It bridges the communication gap between a global shopper and a local vendor.

• 3. Smart Booking & Appointment Scheduling:

For Gyms, Hospitals, or Hotels, the AI can check your live calendar and book a slot for the customer. It can even handle pre-bookings for Liquor Shops, confirming the pickup time and location automatically.

• 4. Review Management & Engagement:

When a customer leaves a review via the Review Booster, the AI crafts a personalized "Thank You" or a professional response to feedback, keeping your engagement rate at 100%.

• 5. Lead Qualification:

The AI doesn’t just chat; it sells. It asks the right questions to understand the customer's budget and preference, handing over only the "Hot Leads" to the shopkeeper for final closing.

AI Response vs. Manual Handling

The "Human-in-the-Loop" Edge

While the AI is powerful, it is also smart enough to know its limits. If a customer asks a highly complex or emotional question, the AI instantly alerts the shopkeeper and hands over the chat with a summary of the conversation so far. You take over only when it’s absolutely necessary.

Why Your Business Needs It in 2026

1. Never Lose a Lead:50% of customers buy from the vendor who responds first. With AI, you are always first.
2. Professional Image:Even a small street-food stall can provide a "Corporate Gold" customer service experience.
3. Save Time:Free yourself from repetitive questions like "Where is your shop located?" or "What are your timings?"—the AI handles the basics so you can handle the business.

The Concept:You provide the quality; the AI provides the conversation. AI Response Assistance ensures your shop is the most responsive and helpful destination in the entire market.

1. Sentiment insights

In the competitive landscape of local commerce, knowing what people are buying is good, but knowing why they feel the way they do is better. Sentiment Insights is our advanced emotional analytics tool that goes beyond star ratings. It reads between the lines of customer feedback, chats, and reviews to give you a deep understanding of the "mood" of your market.

It’s like having a mind-reader for your business, allowing you to fix problems before they escalate and double down on what your customers truly love.

Sentiment Insights: Decoding the Customer’s Mind

While traditional analytics tell you how many people visited your shop, Sentiment Insights tells you how they felt about the experience. By using AI to analyze the language, tone, and context of interactions, we provide you with a "Health Score" for your brand reputation.

The Intelligence Features:

• 1. Emotional Tone Analysis:

The system categorizes feedback into "Positive," "Neutral," or "Negative" using Natural Language Processing. It can detect nuances like frustration over wait times, joy regarding a new collection, or disappointment in staff behavior—even if the customer uses "Hinglish" or sarcasm.

• 2. Topic-Wise Sentiment Mapping:

The AI breaks down sentiment into specific categories. You can see a "Sentiment Score" for:

• Price:Are customers feeling it's "Value for Money" or "Too Expensive"?
• Quality:Does the "Realistic Review" data suggest the product is "Premium" or "Average"?
• Behavior:Is your staff being described as "Helpful" or "Rude"?
• Ambiance:For Hotels/Gyms, are people happy with the "Cleanliness" and "Vibe"?
• 3. Real-Time "Mood" Alerts:

If the system detects a sudden spike in negative sentiment (e.g., three people in one hour complaining about the AC in your Rajouri Garden boutique), it sends an instant notification to your Professional Growth Suite so you can fix the issue immediately.

• 4. Competitor Sentiment Benchmarking:

Compare your sentiment score with other "Elite" or "Badge" listings in your zone. Know if customers are happier with your neighbor's street food than yours, and discover the exact reason why.

• 5. Trend Prediction:

Identify shifts in customer preference. If the sentiment toward "Heavy Embroidery" is dropping but "Pastel Minimalist" is rising in Lajpat Nagar, the AI alerts you to adjust your stock before the trend peaks.

Sentiment Insights vs. Standard Ratings

Why It’s a Game-Changer for Local Shops

1. Reduce Churn:By identifying unhappy customers through their tone in chats or reviews, you can use the AI Response Assistance to offer an immediate apology or discount to win them back.
2. Marketing Precision:Use the exact words your happy customers use (e.g., "The softest fabric in Delhi") in your Geo-Fenced Display Ads for better conversion.
3. Operational Excellence:Use the data to train your staff. Show them exactly where the "Sentiment" is dipping and reward them when the "Service Tone" improves.

The Concept:Data tells you the facts; Sentiment tells you the truth. Sentiment Insights ensures you stay emotionally connected to your customers, making your business the most loved destination in the zone.